Question 1

How can a writer best convey the "you" attitude?

Accepted Answer

A)  Use the word "you" as often as possible
B)  Demonstrate genuine interest in the audience's need
C)  Explain exactly what the audience needs to do to comply with the message
D)  Single out the reader's achievements and why you want to do business with him or her
E)  Create an emotional reaction in the readerF) B) and E)
G) B) and C)

Question 2

Which type of tone is created by using plain,businesslike language that is not too formal or too casual?

Accepted Answer

A)  Stuffy
B)  Unprofessional
C)  Pompous
D)  Conversational
E)  StaleF) A) and B)
G) B) and C)

Question 3

Which of these factors should guide your choice of sentence structure?

Accepted Answer

A)  The relationship of the ideas you want to express
B)  The number of subordinate clauses
C)  The number of main ideas that must be covered in the message
D)  The cause-and-effect examples you have
E)  The length of the messageF) A) and E)
G) B) and C)

Question 4

"The evaluator noted several shortcomings" is written in the active voice.

Accepted Answer

A) True 
 B)False

Question 5

Using the term crippled in business communication is an example of

Accepted Answer

A)  the "you" attitude.
B)  emphasizing the positive.
C)  disability bias.
D)  none of the above.E) All of the above
F) B) and D)

Question 6

Grammarians and professional editors agree on the rules of grammar.

Accepted Answer

A) True 
 B)False

Question 7

Effective paragraphs are both ________ (focused on a single idea) 
And ________ (organized logically) .

Accepted Answer

A)  brief; constrained
B)  intense; systematic
C)  unified; coherent
D)  dense; collatedE) All of the above
F) A) and B)

Question 8

What's the problem with phrases such as,"attached please find" and "we are in receipt of"?

Accepted Answer

A)  They are rude.
B)  They are too intimate.
C)  They are stale and pompous.
D)  They involve preaching and bragging.E) B) and D)
F) A) and C)

Question 9

Describe how to balance abstract and concrete words in a business message.

Accepted Answer

An abstract word expresses a concept,qua...

Question 10

Identify when it would be appropriate to use jargon and buzzwords.

Accepted Answer

Jargon,the specialized language of a par...

Question 11

Describe how to develop a message using words that communicate well.

Accepted Answer

Choose strong,precise words.Choose words...

Question 12

A writer should never use an indirect approach when writing for a mobile device.

Accepted Answer

A) True 
 B)False

Question 13

How should humor be used in a message written to someone of another culture?

Accepted Answer

A)  It should be supported by emoticons
B)  It should be in quotation marks
C)  It should be written in a passive voice
D)  It should be written in an active voice
E)  It should be avoidedF) C) and E)
G) C) and D)

Question 14

Projecting a unique,personal writing style is more important than projecting the company's image.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following can be done to make paragraphs more coherent for readers?

Accepted Answer

A)  Incorporate abstract words
B)  Avoid transitions
C)  Use consistent paragraph lengths
D)  Eliminate topic sentences
E)  Use logical connections between ideasF) B) and E)
G) A) and E)

Question 16

________ sentences express two or more independent but related thoughts of equal importance,usually joined by a coordinating conjunction.

Accepted Answer

A)  Complex
B)  Compound
C)  Conjoined
D)  Compound-complexE) B) and C)
F) B) and D)

Question 17

Select the sentence with the most positive emphasis.

Accepted Answer

A)  We failed to complete the process audit on time.
B)  We hope to complete the process audit by Friday.
C)  We haven't completed the process audit.
D)  Because of Joan's inaccurate figures on the Haymen project,we are not finished with the process audit.E) A) and B)
F) A) and D)

Question 18

Describe five techniques you can use to compose effective messages for mobile devices.

Accepted Answer

Use these five techniques to make your m...

Question 19

Which of the following can be done to expand a simple sentence?

Accepted Answer

A)  Add a second clause for each independent thought
B)  Tie ideas together with words such as "and" or "but"
C)  Use a comma to separate each independent clause
D)  Use subordinate clauses
E)  Add nouns or pronouns as objects of the actionF) C) and E)
G) A) and E)

Question 20

What should every paragraph include,often at the beginning at the paragraph?

Accepted Answer

A)  A topic sentence
B)  A transition
C)  A support sentence
D)  A unifying phrase
E)  A subordinate clauseF) B) and E)
G) C) and D)

Exam 5: Writing Business Messages

Which of these factors should guide your choice of sentence structure?

Correct AnswerverifiedShow Answer

Effective paragraphs are both ________ (focused on a single idea) And ________ (organized logically) .

Correct AnswerverifiedShow Answer

________ sentences express two or more independent but related thoughts of equal importance,usually joined by a coordinating conjunction.

Correct AnswerverifiedShow Answer

Which of the following can be done to make paragraphs more coherent for readers?

Correct AnswerverifiedShow Answer

Using the term crippled in business communication is an example of

Correct AnswerverifiedShow Answer

Describe how to balance abstract and concrete words in a business message.

Correct AnswerverifiedAn abstract word expresses a concept,qua...View AnswerShow Answer

"The evaluator noted several shortcomings" is written in the active voice.

Correct AnswerverifiedShow Answer

Identify when it would be appropriate to use jargon and buzzwords.

Correct AnswerverifiedJargon,the specialized language of a par...View AnswerShow Answer

What should every paragraph include,often at the beginning at the paragraph?

Correct AnswerverifiedShow Answer

How can a writer best convey the "you" attitude?

Correct AnswerverifiedShow Answer

Describe five techniques you can use to compose effective messages for mobile devices.

Correct AnswerverifiedUse these five techniques to make your m...View AnswerShow Answer

Select the sentence with the most positive emphasis.

Correct AnswerverifiedShow Answer

A writer should never use an indirect approach when writing for a mobile device.

Correct AnswerverifiedShow Answer

Projecting a unique,personal writing style is more important than projecting the company's image.

Correct AnswerverifiedShow Answer

Grammarians and professional editors agree on the rules of grammar.

Correct AnswerverifiedShow Answer

How should humor be used in a message written to someone of another culture?

Correct AnswerverifiedShow Answer

Describe how to develop a message using words that communicate well.

Correct AnswerverifiedChoose strong,precise words.Choose words...View AnswerShow Answer

Which type of tone is created by using plain,businesslike language that is not too formal or too casual?

Correct AnswerverifiedShow Answer

What's the problem with phrases such as,"attached please find" and "we are in receipt of"?

Correct AnswerverifiedShow Answer

Which of the following can be done to expand a simple sentence?

Correct AnswerverifiedShow Answer

Correct Answer
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Effective paragraphs are both (focused on a single idea) And (organized logically) .

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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An abstract word expresses a concept,qua...
View Answer

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Correct Answer
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Jargon,the specialized language of a par...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Use these five techniques to make your m...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Choose strong,precise words.Choose words...
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Correct Answer
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Correct Answer
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