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Describe how wages, salaries, incentives, and benefits programs help companies attract and keep skilled workers.

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A major factor in retaining skilled work...

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Which term refers to employees hired to supplement a firm's permanent workforce?


A) Union workers
B) Contingent workers
C) Knowledge workers
D) Flextime workers
E) Remote workers

F) A) and B)
G) C) and D)

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It is illegal to use any pre-employment test that creates adverse impact.

A) True
B) False

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Under which legal concept is it legal for a manager to discharge all her employees without advance notice?


A) Quid pro quo
B) Affirmative action
C) Employment at will
D) Joint agreement
E) Arbitration

F) B) and C)
G) A) and E)

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A work slowdown is an alternative to striking where large numbers of workers perform at a much slower pace than normal.

A) True
B) False

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What type of rating system incorporates feedback from customers, subordinates and peers, among others?


A) Ranking
B) Recency
C) 360-degree feedback
D) Judgmental
E) Rating

F) C) and D)
G) A) and E)

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Which legal concept holds that both employer and employee have the mutual right to terminate an employment relationship any time, for any reason, and without advance notice to the other?


A) Quid pro quo
B) Affirmative action
C) Employment at will
D) Mutual consent
E) Equal employment opportunity

F) All of the above
G) B) and E)

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What type of pay system rewards middle managers for especially high output, often exceeding the value of bonuses?


A) Variable pay
B) Merit raises
C) Profit-sharing
D) Gainsharing
E) Pay-for-knowledge

F) A) and B)
G) A) and C)

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The increased demand for knowledge workers will require firms to use extra measures, such as higher salaries and signing bonuses, to attract qualified employees.

A) True
B) False

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Workers such as computer scientists, engineers, and software developers who typically require extensive and highly specialized training, are known as what?


A) Technical workers
B) Knowledge workers
C) Contingent workers
D) Labor relation workers
E) Union workers

F) C) and E)
G) A) and E)

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What options are available to management when contract negotiations break down?

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When contract negotiations break down, m...

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Which Act regulated the minimum wage and overtime payable to employees?


A) ERISA
B) Wagner Act
C) Fair Labor Standards Act
D) Taft-Hartley Act
E) Civil Rights Act of 1964

F) A) and D)
G) D) and E)

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What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit to outside judgment?


A) Mediation
B) Arbitration
C) Strikebreaker
D) Impasse
E) Picketing

F) D) and E)
G) A) and B)

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Which of the following set up procedures for employees to vote on their desire for union representation?


A) Taft-Hartley Act
B) Labor-Management Relations Act
C) Occupational Safety and Health Act
D) Wagner Act
E) Patriot Act

F) All of the above
G) B) and D)

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In setting wage and salary levels, a firm may start by looking at competitors' levels.

A) True
B) False

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Identify the difference between a job description and a job specification and explain how they each support the job analysis process.

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Job analysis is a systematic analysis of...

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Which of the following will help a manager be more successful both now and at some point in the future?


A) Training
B) Development
C) Cafeteria-style plans
D) Pay-for-knowledge plans
E) Vestibule training

F) A) and B)
G) B) and E)

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In a company-sponsored pension plan, employees are not allowed or required to make contributions.

A) True
B) False

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A solution to a long-term contract based solely on COLA is called a wage reopener clause that does not allow wage rates to be renegotiated.

A) True
B) False

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What options are available to the union when contract negotiations break down?

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When contract negotiations break down, u...

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