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Exam 12: Managing Change and Innovation

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Question 21

True/False

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Competitive factors or new innovations within an industry often require managers to introduce new equipment, tools, or operating methods.

A) True
B) False

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Question 22

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Managers used different OD techniques during the strategic change including team building, survey feedback, and intergroup development.

A) True
B) False

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Question 23

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Cultural change is most likely to take place when ________.

For ________to be effective, there must be mutual trust and credibility between managers and employees.

Fawzi's Situation (Scenario) Fawzi was not handling the change in his department well. The company had recently changed hands, and even though no jobs had been lost, people had been changing jobs and were being asked to move to different locations. The new leadership had a completely different outlook than the management he had worked under for the past 21 years. Fawzi found that he was unable to concentrate at work and generally felt like he did not like his job anymore. At home he was getting headaches and having trouble sleeping, which only enhanced his feeling that things were not going to work out well for him. When he thought about it, he had always hated change. He had chosen this line of work partially because it was considered stable (boring to some) and predictable. Fawzi's new boss kept trying to convince him that he was a valuable employee and that new opportunities, along with salary increases, were in store in his future. Unfortunately, Fawzi felt like he never knew what to expect from day to day and what he really wanted was to have things return to the way they were. -If Fawzi's manager noticed Fawzi's stress, which approach would he or she find to be the most useful in helping to reduce Fawzi's stress level?

discuss three ways that managers can help to reduce stress for their employees.

Stress symptoms can be grouped under any of the following three general categories except________ .

The ________is consistent with uncertain and dynamic environments.

Cultural change is easier when the organizational culture is strong.

Stress from an employee's personal life _________ .

A study of organizational change found that ________percent of changes at the work- group level were reactions to a specific, current problem or to a suggestion from someone outside the work group; and ________percent of those changes occurred in the course of employees' day- to- day work.

describe, compare, and contrast the "calm waters" and "white- water rapids" views of organizational change.

In a survey about stress in GCC countries, employees in Saudi Arabia and UAE indicated the highest levels of stress.

Cooperation refers to covert attempts to influence.

The "calm waters" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

Which category of change involves work processes, methods, and equipment?

The Municipality Job (Scenario) Kamil was getting accustomed to his surroundings in a municipality. His efforts at getting people to accept change had met with little resistance due to his and the new director's efforts as well as the hard work of his subordinates. But now the hard part really started-actually managing the change. What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his agency: the structure, the technology, and the people. -If the new agency director decided to remove layers in the agency and increase the span of managerial control, this would be considered changing the________ .

The Municipality Job (Scenario) Kamil was getting accustomed to his surroundings in a municipality. His efforts at getting people to accept change had met with little resistance due to his and the new director's efforts as well as the hard work of his subordinates. But now the hard part really started-actually managing the change. What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his agency: the structure, the technology, and the people. -If Kamil decided to replace some employee work time with a telephone menu system, this would be considered changing the _________ .

One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization.

The Practice (Scenario) Rana works for an ophthalmologist's office where she has been employed as a technician for approximately one year. Rana has been promoted to the position of clinic coordinator where she is responsible for ensuring operational efficiency and effectiveness by managing and training other technicians, overseeing the doctor's schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity. -If Rana were to consider enhancing productivity by giving greater authority to other technicians and increasing formalization, she would be considering _________ changes.