Question 1

Open office hours do not work well for most practices.

Accepted Answer

A) True 
 B)False

Question 2

The use of phonetic writing in the medical office can help you

Accepted Answer

A)   better understand medical abbreviations.
B)   pronounce patients' names correctly.
C)   learn the meaning of medical terms.
D)   take notes quickly and accurately.E) A) and D)
F) A) and C)

Question 3

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

Accepted Answer

The answer of A parent normally accompanies a child in...

Question 4

The office should not keep any types of toys in the reception area.

Accepted Answer

A) True 
 B)False

Question 5

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

Accepted Answer

A) True 
 B)False

Question 6

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

Accepted Answer

A)   Both statements are true.
B)   Both statements are false.
C)   The first statement is true; the second is false.
D)   The first statement is false; the second is true.E) None of the above
F) All of the above

Question 7

A telephone in the reception area is useless, because most patients now carry cell phones.

Accepted Answer

A) True 
 B)False

Question 8

The medical assistant needs to watch the patient's body language.

Accepted Answer

A) True 
 B)False

Question 9

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Accepted Answer

A) True 
 B)False

Question 10

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Accepted Answer

A) True 
 B)False

Question 11

The patient's name should be used

Accepted Answer

A)   on greeting him or her at arrival.
B)   when he or she leaves the office.
C)   during the examination.
D)   All of the aboveE) A) and B)
F) None of the above

Question 12

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as

Accepted Answer

A)   new patients.
B)   physicals.
C)   surgeries.
D)   established patients.E) B) and D)
F) B) and C)

Question 13

Glass partitions should never be used in today's medical offices.

Accepted Answer

A) True 
 B)False

Question 14

Any toys placed in the waiting area should be washable.

Accepted Answer

A) True 
 B)False

Question 15

Sign-in sheets should not list the __________ for the patient's office visit.

Accepted Answer

The answer of Sign-in sheets should not list the __________...

Question 16

An unexpected event that throws a plan into disorder is called a ______________.

Accepted Answer

The answer of An unexpected event that throws a plan...

Question 17

Scheduling systems should be individualized to each specific practice.

Accepted Answer

A) True 
 B)False

Question 18

Patients who are returning to the office and have previously seen the physician are called _____________________.

Accepted Answer

establishe...

Question 19

A space of time between events is called a(n) ____________.

Accepted Answer

The answer of A space of time between events is...

Question 20

Every patient has the right to expect courteous treatment in a physician's office.

Accepted Answer

A) True 
 B)False

Exam 9: Scheduling Appointments and Patient Processing

The patient's name should be used

Correct AnswerverifiedShow Answer

A space of time between events is called a(n) ____________.

Correct AnswerverifiedShow Answer

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

Correct AnswerverifiedShow Answer

Open office hours do not work well for most practices.

Correct AnswerverifiedShow Answer

The medical assistant needs to watch the patient's body language.

Correct AnswerverifiedShow Answer

An unexpected event that throws a plan into disorder is called a ______________.

Correct AnswerverifiedShow Answer

Every patient has the right to expect courteous treatment in a physician's office.

Correct AnswerverifiedShow Answer

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Correct AnswerverifiedShow Answer

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.

Correct AnswerverifiedShow Answer

Scheduling systems should be individualized to each specific practice.

Correct AnswerverifiedShow Answer

The use of phonetic writing in the medical office can help you

Correct AnswerverifiedShow Answer

A telephone in the reception area is useless, because most patients now carry cell phones.

Correct AnswerverifiedShow Answer

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

Correct AnswerverifiedShow Answer

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

Correct AnswerverifiedShow Answer

Patients who are returning to the office and have previously seen the physician are called _____________________.

Correct Answerverifiedestablishe...View AnswerShow Answer

Sign-in sheets should not list the __________ for the patient's office visit.

Correct AnswerverifiedShow Answer

The office should not keep any types of toys in the reception area.

Correct AnswerverifiedShow Answer

Glass partitions should never be used in today's medical offices.

Correct AnswerverifiedShow Answer

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as

Correct AnswerverifiedShow Answer

Any toys placed in the waiting area should be washable.

Correct AnswerverifiedShow Answer

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establishe...
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