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Exam 1: Supervision Tradition and Contemporary Trends

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Question 41

Multiple Choice

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According to Abraham Maslow's hierarchical pattern of needs, the most basic needs of any human being are

A) safety needs.
B) physiological needs.
C) needs related to love and belonging.
D) esteem needs.

E) A) and D)
F) All of the above

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Question 42

Multiple Choice

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Of the 20 sales executives at Orion Sales Inc., James is the only one to be promoted to the position of supervisor. However, he realizes that it will be difficult for him to exercise authority over his subordinates because they see him as a colleague. In order to acquire power, James should

A) make immediate changes in the department.
B) associate with top-level managers to learn how to acquire power.
C) ask his boss to officially announce his new position in the company.
D) try to sort out any issues in the department all by himself.

E) A) and B)
F) All of the above

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Question 43

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How should a supervisor manage a diverse workforce? What are the opportunities and challenges?

Gary is a supervisor at a manufacturing company. He keeps accurate records of the company's production rates. He also plans the activities of his employees so that production lines operate at maximum efficiency. In the context of the classical understanding of management skills, Gary's abilities can be categorized under ________.

Eleanor, a supervisor at a foundry, is careful about planning tasks and projects. The goals she sets for her employees are aligned with larger organizational plans. She also carefully and consistently monitors their performance. According to the modern view of management skills, Eleanor's efforts would be categorized as ________.

In the context of important managerial skills, the ability to analyze information about events, trends, and changes in the environment to identify threats and opportunities for a work unit is part of the ________ set of skills.

Supervisors emphasize people orientation because they

A supervisor's commitment to employees and customers is significant because supervisors

Monitoring performance and making needed corrections is the management function of

Sarah, a supervisor at Zenair Inc., forgets to communicate the organization's sales targets for the day to her employees, which results in low sales performance. In the context of responsibilities of a supervisor, Sarah failed to

Which of the following managerial skills do supervisors and other managers rely on to determine how to use personnel and other resources to accomplish a task efficiently and determine how to schedule and coordinate activities efficiently?

Organizing draws heavily on a supervisor's conceptual skills, but leading requires good ________ skills.

Elizabeth is a supervisor at Marten Inc., a company that sells electronic goods. Steven, a new sales executive at Marten Inc., finds it difficult to communicate effectively with customers. The best way in which Elizabeth can help Steven in the long run is to ________.

Which of the following managerial skills do supervisors and other managers rely on when they need to assign tasks and explain job responsibilities, task objectives, and performance expectations?

The practice of imposing penalties for failing to carry out responsibilities adequately and giving rewards for meeting responsibilities is referred to as

A new supervisor should make changes to a department quickly and without consulting any of the employees.

Supervisors spend most of their time leading and controlling because

The characteristic of successful supervisors that involves listening to what employees have to say is known as

_______, a French industrialist, is often regarded as the pioneer of administrative theory.

Ray loves his job as a technical service executive. He enjoys being creative when dealing with challenges. Ray is offered a supervisory position in his department because of his performance and enthusiasm. The new position is challenging, but he turns it down because it does not require creativity. In the context of the characteristics of a successful supervisor, Ray lacks