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Exam 8: Using Information Technology for Control and Coordination

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Question 1

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Management information systems facilitate rapid and effective decision making.

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B) False

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Question 2

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How can information technology be used as a strategic weapon in business today?

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Information technology can be used as a strategic weapon in business today in several ways. Firstly, it can be used to improve operational efficiency and productivity. By implementing advanced software and systems, businesses can streamline their processes, automate repetitive tasks, and reduce the need for manual intervention. This not only saves time and resources but also allows employees to focus on more strategic and value-added activities. Secondly, information technology can be used to enhance customer experience and engagement. With the help of customer relationship management (CRM) systems, businesses can gather and analyze customer data to personalize their offerings, improve customer service, and build long-term relationships. Additionally, digital marketing tools and platforms enable businesses to reach and engage with their target audience in a more personalized and effective manner. Furthermore, information technology can be leveraged to gain a competitive edge through data analytics and business intelligence. By collecting and analyzing data from various sources, businesses can gain valuable insights into market trends, customer behavior, and operational performance. This information can be used to make informed decisions, identify new opportunities, and stay ahead of the competition. Moreover, information technology can enable businesses to expand their reach and access new markets. Through e-commerce platforms and online marketplaces, businesses can sell their products and services to a global audience, breaking geographical barriers and reaching new customers. This can significantly increase revenue and market share, driving business growth and success. In conclusion, information technology can be a powerful strategic weapon for businesses today, enabling them to improve efficiency, enhance customer experience, gain insights, and expand their reach. By leveraging the right technology and tools, businesses can stay competitive and achieve their strategic goals in today's digital age.

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Discuss transaction processing systems and give an example of how a company utilizes the system.

Approaches of explicit knowledge management include the use of dialogue and communities of practice.

Contrast the two approaches for codified knowledge management against two approaches for tacit knowledge management.

The ____ helps managers focus on the key strategic measures that define the success of a particular organization over time and communicate them clearly through the organization.

Which of the following is not a step of a simplified feedback control model?

Describe what a CRM system is and how businesses are utilizing them.

All of the following are basic strategies for setting up an Internet operation except:

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.

Information reporting systems are designed for non-managerial and non-supervisory personnel to have access to basic information on the status of product orders.

_____ control is based on manager observation of employee actions to see whether the individual follows desired procedures and performs tasks as instructed.

At Enterprise Rent-a-Car, a computerized system keeps track of the 1.4 million transactions the company logs every hour. The system can provide front-line employees with up-to-the-minute information on car availability and other data, enabling them to provide exceptional customer service. The system at enterprise is a _____ system.

____ measure such things as how customers view the organization, as well as customer retention and satisfaction.

____ software uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.

Realizing that managers spend about 80 percent of their time exchanging information, develop and defend your own theory or strategy for managing knowledge.

A strategy map provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

What is the highest level of application of use of information technology?

____ is typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.

Draw and explain the feedback control model.