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Exam 5: Individualorganization Relations and Retention

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Question 41

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Carlos, the HR director of a large paper manufacturing company, is studying the financial costs of turnover of plant personnel at all levels. The easily calculable costs are sobering, but Carlos is also concerned about the hidden costs of turnover that generally include:

A) missed project deadlines.
B) co-worker coaching and salaries.
C) the cost of pre-employment medical tests.
D) the overtime paid to employees covering the separated employees' jobs.

E) C) and D)
F) A) and D)

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Question 42

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Which of the following is considered to be an outcome by the equity theory?

A) Age
B) Prestige
C) Experience
D) Productivity

E) A) and C)
F) B) and C)

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Question 43

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What is meant by job satisfaction and organizational commitment? What are the advantages of a satisfied and committed workforce?

Which of the following is the first step in the process of managing retention?

Churn refers to the practice of hiring:

Discuss a few strategies to improve retention in organizations.

Which of the following theorists developed the need theory?

Which of the following is a direct cost of absenteeism?

According to the equity theory, the outcomes described in equity theory are always tangible.

Lumina Corporation began operations in 2011 with 4900 employees. During the first half of that year, the company did not see any attrition. Profits were high, and the training and orientation programs were efficient. New hiring continued at a healthy pace and by mid-year, the employee strength of the company was 5000. However, in the second half of that year, 200 employees were laid off, and no new hiring took place. The turnover rate at Lumina Corporation in 2011 was _____.

Which of the following is a replacement cost that is caused by turnover in a company?

According to Maslow, once a person has fulfilled his or her safety needs, he would immediately proceed to fulfill his:

Which of the following cases exemplifies involuntary turnover?

Describe a few causes of voluntary turnover.

WesternBioLabs Inc. is in the process of laying off 10% of its shipping and receiving employees. At the same time, it is hiring new hourly staff for night shifts. Which of the following terms best describes this process?

Older employees tend to have lower job satisfaction than younger employees.

According to the two-factor theory, interpersonal relationships are considered to be motivators.

Mark was terminated by his company because of his poor client relations skills that resulted in a major client leaving the firm for a competitor. This is an example of:

_____ is defined as the percentage of employees at the beginning of a period who remain at the end.

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in the year during 2010. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2010 was _____.