Question 1

Printed service information may include different manuals for component location and electrical schematics.

Accepted Answer

A) True 
 B)False

Question 2

What is an advantage of electronic service information?

Accepted Answer

A)  Information may be printed out for future reference
B)  Internet access to keep information up to date
C)  Both A and B
D)  Neither A nor BE) A) and C)
F) A) and B)

Question 3

Which type of manual or service information includes the flat rate time and the cost of parts?

Accepted Answer

A)  Component location guides
B)  Factory service manuals
C)  Free Internet sites
D)  Parts and time guidesE) B) and D)
F) A) and C) D

Question 4

A vehicle is brought in to have an unusual problem repaired. A valuable source of information that may help the technician repair the problem is ________.

Accepted Answer

A)  The vehicle service records
B)  The owner's manual
C)  A lubrication guide
D)  None of theseE) A) and D)
F) B) and C)

Question 5

What type of manual includes time needed to perform service procedures?

Accepted Answer

A)  Owners manuals
B)  Unit repair manuals
C)  Flat rate manuals
D)  Parts guideE) A) and D)
F) A) and C)

Question 6

Component location can be found in ________.

Accepted Answer

A)  Factory service manuals
B)  Owners manuals
C)  Component location manuals
D)  Both A and CE) A) and C)
F) B) and C)

Question 7

Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

Accepted Answer

A)  Technician A only
B)  Technician B only
C)  Both technicians A and B
D)  Neither technician A nor BE) A) and D)
F) B) and C)

Question 8

The number of the day of the year is known as the ________.

Accepted Answer

A)  Calendar date
B)  Julian date
C)  Both A and B
D)  Neither A nor BE) B) and C)
F) All of the above

Question 9

What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

Accepted Answer

A)  Tire pressure monitoring system reset procedures
B)  Maintenance items specifications
C)  Maintenance reminder light reset procedures
D)  All of theseE) B) and C)
F) A) and D)

Question 10

What is a disadvantage of electronic service information?

Accepted Answer

A)  High subscription costs
B)  Must be accessed with a computer and printer
C)  Both A and B
D)  Neither A nor BE) None of the above
F) B) and D) C

Question 11

Where can a technician find information about lubrication points, lift points, and oil specifications?

Accepted Answer

A)  Drivers door panel
B)  Owners manual
C)  Lubrication guide
D)  None of theseE) C) and D)
F) A) and D)

Question 12

Which section of a service manual includes on-board diagnostic information?

Accepted Answer

A)  Engine performance
B)  Electrical systems
C)  Engine repair
D)  None of theseE) B) and D)
F) B) and C)

Question 13

What is the first screen shown when using electronic service information?

Accepted Answer

A)  Index
B)  Home
C)  Both A and B
D)  Neither A nor BE) All of the above
F) C) and D)

Question 14

Hotline services are ________.

Accepted Answer

A)  Available on CD or DVD format
B)  Available for a service fee
C)  Free
D)  Accessed by the InternetE) B) and C)
F) A) and C)

Question 15

Exploded views of components may be found in ________.

Accepted Answer

A)  Service manual
B)  Time and parts guide
C)  Both A and B
D)  Neither A nor BE) A) and B)
F) A) and C)

Question 16

Technician A says that electronic service information may be expensive to access. Technician B says that electronic service information systems can save time because they can be searched quickly. Which technician is correct?

Accepted Answer

A)  Technician A only
B)  Technician B only
C)  Both technicians A and B
D)  Neither technician A nor BE) B) and C)
F) A) and D)

Question 17

Wiring diagrams are usually found where?

Accepted Answer

A)  Factory service manuals
B)  Lubrication guides
C)  Owners manuals
D)  Unit repair manualsE) A) and B)
F) All of the above

Question 18

Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

Accepted Answer

A)  Lubrication guide
B)  Service manual
C)  Owners manual
D)  None of theseE) None of the above
F) All of the above

Question 19

Technician A says that a symptom chart lists symptoms and possible causes. Technician B says that troubleshooting flowcharts should be followed closely, step by step. Which technician is correct?

Accepted Answer

A)  Technician A only
B)  Technician B only
C)  Both technicians A and B
D)  Neither technician A nor BE) A) and B)
F) C) and D)

Question 20

Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?

Accepted Answer

A)  Technician A only
B)  Technician B only
C)  Both technicians A and B
D)  Neither technician A nor BE) A) and C)
F) All of the above D

Exam 15: Service Information

Printed service information may include different manuals for component location and electrical schematics.

Correct AnswerverifiedShow Answer

What is an advantage of electronic service information?

Correct AnswerverifiedShow Answer

Which type of manual or service information includes the flat rate time and the cost of parts?

Correct AnswerverifiedD

A vehicle is brought in to have an unusual problem repaired. A valuable source of information that may help the technician repair the problem is ________.

Correct AnswerverifiedShow Answer

What type of manual includes time needed to perform service procedures?

Correct AnswerverifiedShow Answer

Component location can be found in ________.

Correct AnswerverifiedShow Answer

Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct?

Correct AnswerverifiedShow Answer

The number of the day of the year is known as the ________.

Correct AnswerverifiedShow Answer

What type of information is commonly included in the owner's manual that would be a benefit to the service technician?

Correct AnswerverifiedShow Answer

What is a disadvantage of electronic service information?

Correct AnswerverifiedC

Where can a technician find information about lubrication points, lift points, and oil specifications?

Correct AnswerverifiedShow Answer

Which section of a service manual includes on-board diagnostic information?

Correct AnswerverifiedShow Answer

What is the first screen shown when using electronic service information?

Correct AnswerverifiedShow Answer

Hotline services are ________.

Correct AnswerverifiedShow Answer

Exploded views of components may be found in ________.

Correct AnswerverifiedShow Answer

Technician A says that electronic service information may be expensive to access. Technician B says that electronic service information systems can save time because they can be searched quickly. Which technician is correct?

Correct AnswerverifiedShow Answer

Wiring diagrams are usually found where?

Correct AnswerverifiedShow Answer

Where can a technician find diagnostic procedures to troubleshoot an electrical problem?

Correct AnswerverifiedShow Answer

Technician A says that a symptom chart lists symptoms and possible causes. Technician B says that troubleshooting flowcharts should be followed closely, step by step. Which technician is correct?

Correct AnswerverifiedShow Answer

Technician A says that most factory service manuals cover several years and models. Technician B says that most aftermarket service manuals only cover one year and model vehicle. Which technician is correct?

Correct AnswerverifiedD

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C

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D