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____ promotes a broader vision of Software + Services, which refers to the company's strategy for cloud computing -- integrating software applications, platforms, and infrastructure.


A) Oracle
B) Hewlett-Packard
C) IBM
D) Microsoft

E) B) and D)
F) B) and C)

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Advantages of purchasing a software package over developing software in-house include all of the following EXCEPT ____.


A) satisfaction of unique business requirements
B) lower costs and less time to implement
C) proven reliability and performance benchmarks
D) less technical development staff

E) A) and B)
F) C) and D)

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If a purchased package will be used without modification, you can begin planning the systems implementation phase upon its purchase.

A) True
B) False

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MATCHING Identify the letter of the choice that best matches the phrase or definition.a.cloud computing f.physical design b.IBS g.logical design c.managed hosting h.Web 2.0 d.WebSphere i.benchmarking e.BPO j.systems requirement document -Another name for IBS.

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An ultimate form of SaaS would be ____________________ computing, which would deliver services and data to users who would need only an Internet connection and a browser.

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Which of the following is true of a traditional systems development environment?


A) systems design is influenced by compatibility issues
B) systems are designed to run on local and wide-area company networks
C) systems often utilize Internet links and resources
D) scalability is not affected by network limitations and constraints

E) B) and C)
F) A) and B)

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The software that a company's IT department makes, builds, and develops is called ____ software.


A) in-house
B) internal
C) external
D) indexed

E) B) and D)
F) A) and C)

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Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.


A) ASP
B) IBS
C) fixed usage
D) fixed-fee transfer

E) All of the above
F) C) and D)

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When companies use a ____, they already know the specific products or service they want and need to obtain price quotations or bids from vendors.


A) request for quotation (RFQ)
B) net present value (NPV)
C) request for proposal (RFP)
D) return on investment (ROI)

E) B) and D)
F) None of the above

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Which of the following is true of Web-based development?


A) Web-based systems are easily scalable.
B) Large firms tend to deploy Web-based systems as enterprise-wide software solutions for applications such as customer relationship management and order processing.
C) Internet-based development treats the Web as a communication channel, rather than as the platform.
D) Systems are developed and delivered in an Internet-based framework.

E) B) and C)
F) A) and C)

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MATCHING Identify the letter of the choice that best matches the phrase or definition.a.cloud computing f.physical design b.IBS g.logical design c.managed hosting h.Web 2.0 d.WebSphere i.benchmarking e.BPO j.systems requirement document -An example of a Web-based development environment.

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The ____ environment enhances interactive experiences, including wikis and blogs, and social networking applications.


A) outsourcing
B) SaaS
C) Web 2.0
D) Web 3.0

E) B) and C)
F) B) and D)

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A(n) ____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.


A) method
B) administrative
C) transaction
D) interpolated

E) A) and D)
F) All of the above

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In a traditional systems development environment, security issues usually are less complex than with Web-based systems, because the system operates on a private company network, rather than the Internet.

A) True
B) False

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You have two candidates for the new system. Which one of the following is NOT a strategy you can pursue for making the final selection from among the two candidates?


A) For vertical applications, use a demo copy to enter a few sample transactions in both.
B) Contact existing users to obtain feedback for both of the contenders.
C) Perform a benchmark test to measure the time each of the two applications needs to perform a number of transactions.
D) Consult Web sites maintained by consultants and software publishers with product references and links to vendors.

E) B) and C)
F) None of the above

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Which of the following is NOT a reason Priscilla will share with the new analysts, with regard to a client that wants to purchase a software package?


A) The client wants to be able to develop internal resources and capabilities among the technical staff.
B) The client is looking for the lowest possible costs.
C) The client is looking to spend the least possible time in implementation.
D) The client wants to be able to rely on a vendor to provide future upgrades.

E) A) and D)
F) All of the above

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In most large and medium-sized companies, a(n) ____________________ within the IT department is responsible for providing user support.

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service de...

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If a company uses a(n) ____________________ to supply a data management package, the company does not have to design, develop, implement, or maintain the package.

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application service provider
A...

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MATCHING Identify the letter of the choice that best matches the phrase or definition.a.cloud computing f.physical design b.IBS g.logical design c.managed hosting h.Web 2.0 d.WebSphere i.benchmarking e.BPO j.systems requirement document -Describes a second generation of the Web that will enable people to collaborate, interact, and share information much more effectively.

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Buyers can customize a software package by ____.


A) negotiating directly with the software vendor to make enhancements to meet the buyer's needs by paying for the changes
B) purchasing a basic package that vendors will customize to suit the buyer's needs
C) purchasing the software and making their own modifications, if this is permissible under the terms of the software license
D) all of the above

E) None of the above
F) C) and D)

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