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Exam 9: Enterprise Systems

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Question 21

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SME stands for small and medium-size enterprises where small is defined as an enterprise with less than _____ employees.

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Question 22

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The traditional transaction processing systems that support the _____ business function include inventory control, purchase order processing, receiving, and accounts payable.

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Question 23

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The _____ plan takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand.

An enterprise system is central to large organization and ensures that information can be shared across all business functions and levels of management. Small and medium size organizations do not employ such systems.

The _____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another.

Many of the users of a company's product lifecycle management system are people outside that company.

It is advisable to appoint a full-time mid-level manager to head the organization's ERP project.

The product lifecycle management system is confined to use by members of the organization in product development and engineering.

More and more companies are using the ______ to capture and process transaction data from e-commerce applications.

Define the scope of a Product Lifecycle Management system and identify the type of data stored in such a system.

Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

Large organizations were the first to take on the challenge of implementing ERP.

______ production involves generating output records, documents, and reports.

Transaction processing systems use a large amount of input and output data to update the official _____ of the company about orders, sales, customers, and so on.

A small enterprise is one with _______ employees.

Many SMEs elect to implement _____ ERP systems from vendors such as Plex and NetSuite that enable users to access the ERP application using a Web browser.

SMEs are exploring the use of hosted software to acquire, use, and benefit from new software even though it means extra complexity and high start-up costs.

There are many software vendors who offer _____ versions of their ERP or CRM software at a low monthly rental rate.

______ of nearly 200 ERP implementations worldwide evaluated were judged to be failures. Customization of a vendor's ERP system is often required to _____

Two key benefits gained from successful implementation of an ERP system include elimination of costly, inflexible legacy systems and upgrading technology infrastructure.