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For most companies, which of the following are the major components in the marketing communications mix?


A) Public relations and advertising
B) Direct selling and trade shows
C) Advertising and personal selling
D) Public relations and sales promotions
E) Direct selling and sales promotions

F) C) and D)
G) B) and E)

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Contests, sweepstakes, sponsorship of special events such as concerts are techniques used for maintaining and improving public relations.

A) True
B) False

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'Asahi' is the largest newspaper of ____.


A) Germany
B) Spain
C) Japan
D) Mexico
E) China

F) All of the above
G) A) and C)

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Once a message, in the international communications process, has been decoded, it goes to the _____ stage.


A) feedback
B) receiver
C) message channel selection
D) encoding
E) identifying the message source

F) A) and B)
G) A) and C)

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List the seven steps in creating an international advertising campaign.

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The seven steps to be followed while cre...

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With reference to a communication process, using the Internet as a medium when only a small percentage of an intended market has access to the Internet, is an example of error related to:


A) feedback.
B) decoding.
C) message channel selection.
D) encoding.
E) message selection.

F) B) and E)
G) A) and C)

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All of the following statements are true regarding legal constraints on advertising EXCEPT:


A) in Germany, it is illegal to use any comparative terminology.
B) Chinese government has banned pigs in advertising.
C) in Kuwait, advertising is not allowed on the government-controlled TV network.
D) the European Union limits product placement in foreign programming but not EU-produced material.
E) Russian law forbids subliminal advertising.

F) D) and E)
G) B) and E)

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According to the text, which of the following creates a problem in the communications process at the encoding step?


A) Problems of literacy
B) Amount of budget
C) Seasonality of the product
D) Government regulations
E) Market segmentation

F) A) and D)
G) B) and C)

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The role of public relations is to create good relationships with the popular press and other media to help companies communicate messages to their publics-customers, the general public, and governmental regulators.

A) True
B) False

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Blogs, social networking, and video sharing are examples of media commonly known as ____.


A) global media
B) local media
C) popular media
D) social media
E) widespread media

F) A) and E)
G) D) and E)

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A market offering is a bundle of satisfactions that the buyer receives.

A) True
B) False

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The encoding step of the communications process is important as a check on the effectiveness of the other steps.

A) True
B) False

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Describe the essential elements of a communication process.

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The essential elements of a communicatio...

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_____ communications are composed of advertising, sales promotions, trade shows, personal selling, direct selling, and public relations.


A) International
B) Integrated marketing
C) Public
D) Management
E) Grapevine

F) C) and E)
G) A) and E)

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According to the text, Austria is a best illustration of how media choice can be distorted due to ____.


A) literacy levels
B) government laws
C) cultural differences
D) advertising taxation
E) standard of living

F) D) and E)
G) A) and B)

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Janet is assisting the IMC manager with the design and language to be used in an upcoming promotional campaign. The manager knows what she wants to say but is having trouble coming up with the right language. Janet is trying to help her in:


A) identifying the various possible feedbacks to the message.
B) encoding the message.
C) choosing the appropriate channel for the message.
D) decoding the message.
E) minimizing noise in the communication channel.

F) A) and D)
G) A) and B)

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Which of the following elements of integrated marketing communications is related to encouraging the press to cover positive stories about companies and managing unfavorable rumors, stories, and events?


A) Public relations
B) Direct selling
C) Trade shows
D) Personal selling
E) Sales promotion

F) A) and D)
G) A) and C)

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_____ is an innovation that will make regional advertising in diverse cultures easier than it presently is when using cable or satellite television. It allows ESPN, which offers this service, to fill visual real estate-blank walls, streets, stadium sidings-with computer-generated visuals that look like they belong in the scene.


A) Princeton Video Imaging
B) Texas Digital Imaging
C) Massachusetts Video Imaging
D) Texas Visual Imaging
E) Princeton Digital Imaging

F) None of the above
G) C) and D)

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Which of the following elements of a communication process refers to external influences, such as competitive advertising, other sales personnel, and confusion at the receiving end that can detract from the ultimate effectiveness of the communication?


A) Selecting a message source
B) Encoding
C) Selecting a message channel
D) Decoding
E) Noise

F) B) and E)
G) A) and B)

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According to the text, one of the reasons for the notably low use of foreign national consumer magazines by international advertisers is that:


A) consumers in most of the countries rarely read magazines.
B) few magazines have a large circulation and provide reliable circulation data.
C) in most international markets, consumers read American magazines.
D) international magazines are generally incompatible with company values.
E) advertising in magazines is costly as compared to any other medium of advertisement.

F) C) and D)
G) A) and E)

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