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Exam 7: Change Communication Strategies

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Question 1

Multiple Choice

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Which of the following statements is True of alpha males?

A) They are good listeners.
B) They miss subtleties.
C) They reduce the pressure on others to perform.
D) They are patient and unambitious.

E) A) and D)
F) A) and C)

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Question 2

Multiple Choice

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According to Joseph Daly, which of the following will NOT make managers more trusted by staff during times of change?

A) Providing accurate information about the change
B) Providing accurate feedback about the process
C) Adequately explaining the basis for decisions during the process
D) Leaking information regarding the change using the informal communication process

E) A) and C)
F) A) and B)

Correct Answer

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D

Question 3

Multiple Choice

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According to Stace and Dunphy, _____ transitions aim for widespread involvement and emphasize face-to-face communication as well as the use of change teams to identify initiatives and broaden commitment.

Under the communication strategy of _____, information that is limited to core organizational issues is quickly provided to staff who are passive recipients.

A person exhibits _____ by engaging in intentional, interpersonal interactions with staff to minimize their perceptions that changes are likely to lead to harm for them.

Under the communication strategy of _____, fundamental issues remain the focus, but management engages employees in a dialogue about the change process and seeks to identify obstacles and misunderstandings that need to be addressed.

Which of the following statements is True of face-to-face communication?

Which of the following statements signals higher status of the person uttering the statement, perhaps indicating anger, and informal conversation is not appropriate?

Information overload can be problematic in organizations where employees are already in receipt of a high volume of other information.

According to Lengel and Daft, which of the following media is the lowest in the media richness hierarchy?

According to Kathleen and Kevin Reardon, in the _____ style of leadership, leaders are performance- and results-oriented and their communication style is directive.

_____ occurs when meanings are misinterpreted due to intentional or unintentional problems during the sending or receiving of the message.

In the inspirational style of leadership, leaders develop a vision of the future and seek to encourage cohesion, and their communication style involves creating trust and mobilizing people around the change program.

Under the communication strategy of _____, employees are showered with a wide variety of information.

Women are more likely to ask questions than men.

Men are more likely to downplay their certainty, and women are more likely to minimize their doubts.

Which of the following is most likely to reduce the communication problem of message overloading?

According to the Kathleen and Kevin Reardon, in the _____ style of leadership, leaders explore strategic options through analysis and reasoning.

The _____ image of managing change argues that the purpose of communication is to ensure that people understand what is going to happen and what is required of them.

_____ is thinking about how others are likely to think and feel about a change.