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For many organizations, purchase decisions are made based upon minimizing risk.This reflects


A) The need for low price in organizational selling
B) Fear as a factor in organizational buying
C) Content marketing
D) Fluctuating and derived demand

E) B) and C)
F) A) and B)

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When a city-managed library system buys new computers, monitors, and printers for its student computer labs, it is operating as a(n) _____.


A) industrial market
B) business market
C) government market
D) facilitating agent

E) A) and B)
F) A) and C)

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Hartey & Inova Inc.is a first-time buyer of the services of Gamko Inc.This is an example of a _____.


A) new buy
B) straight rebuy
C) modified rebuy
D) make-buy

E) None of the above
F) A) and B)

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What is a buying centre and in what type of business would a person expect to find one operating?

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A buying centre is a group of individual...

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Identify the buying process characteristic from the following dimensions of organizational buying behaviours.


A) The focus is on delivery time and post-sale service.
B) Raw and semi-finished goods are predominantly purchased.
C) Online buying over the Internet is widespread.
D) Goods and services are purchased on the basis of specifications that are technical in nature.

E) C) and D)
F) None of the above

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The people in the organization who actually use the product or service are called _____.


A) gatekeepers
B) deciders
C) users
D) influencers

E) A) and D)
F) A) and C)

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Which of the following is a commonly used organizational buying criterion?


A) taste of the buyer
B) personal relationship with sales representative
C) price
D) existing mood of the buyer

E) All of the above
F) B) and D)

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_____ are detailed specifications for the products and services they want to buy and the characteristics of the suppliers that will supply them.


A) Supplier evaluative dimensions
B) Organizational buying criteria
C) Evaluative criteria
D) Performance measures

E) B) and D)
F) All of the above

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When small changes in price for consumer products can result in large increases or decreases in demand for the facilities and equipment needed to make the consumer product, it is referred to as _____ demand.


A) horizontal
B) fluctuating
C) discrete
D) unit

E) A) and B)
F) A) and C)

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Fasteasytrade.com is an online trading community that brings together more than 50,000 suppliers and 4,000 buyers from various industries.It handles more than $30 billion in orders annually. Which of the following is true about Fasteasytrade.com?


A) It focuses on many industries.
B) It refers to open-to-the-public trading communities.
C) It acts as a neutral third party enabling exchanges between buyers and sellers.
D) It is free to use.

E) None of the above
F) All of the above

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Concert Staging Company (CSC) provides the stage, roof system, lighting, and sound for outdoor concerts and theatres.The frequency of concerts and theatre events conducted depends on the customers' decisions to purchase the tickets.The number of concerts and theatre events determine how many times CSC gets an opportunity to provide its services.Thus, the demand for the services provided by CSC is a(n) _____ demand.


A) derived
B) unitized
C) holistic
D) applied

E) B) and D)
F) A) and B)

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Firms selling consumer goods or services often try to reach thousands or millions of individuals or households.Firms selling to organizations are often:


A) inclined to try to reach tens of millions.
B) restricted to fewer buyers.
C) under pressure to stay within a fixed target of clients.
D) restricted by government regulations to only a few industrial categories.

E) A) and D)
F) B) and C)

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What is the North American Industry Classification System (NAICS)?

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NAICS is a replacement for the earlier S...

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A relationship called a _____ exists when a buyer and its supplier adopt mutually beneficial objectives, policies, and procedures for the purpose of lowering the cost or increasing the value of products and services delivered to the ultimate customer.


A) double-deal
B) conflict of interest
C) restricted access
D) supply partnership

E) All of the above
F) A) and B)

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At which stage in the buying decision process would a firm clarify its organizational buying criteria and select a supplier?


A) problem recognition
B) information search
C) purchase decision
D) evaluation of alternatives post-purchase behaviour

E) A) and B)
F) A) and C)

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_____ are the federal, provincial, regional, and municipal agencies that buy goods and services for the constituents that they serve.


A) Industrial firms
B) Resellers
C) Co-operatives
D) Government units

E) A) and B)
F) B) and D)

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In terms of the buying centre, people who control the flow of information in the buying centre, such as purchasing personnel, technical experts, and secretaries, and help or prevent sales people from reaching others in the buying centre are called _____.


A) influencers
B) obstructionists
C) gatekeepers
D) power brokers

E) B) and D)
F) B) and C)

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Online buying in organizational markets is prominent because Internet/Web technology:


A) increases marketing costs.
B) reduces the need for timely information.
C) substantially reduces buyer order-processing costs.
D) narrows the potential customer base for many products.

E) B) and C)
F) A) and D)

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PowerChain Solutions is an e-commerce marketplace serving companies and organizations world-wide.It helps buyers of parts and services to purchase these items for the lowest price, using bids from prospective sellers.In this example, what type of auction would PowerChain Solutions facilitate?


A) reverse
B) traditional
C) marketing efficiency
D) forward

E) A) and C)
F) All of the above

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Within the buying centre, deciders are people who:


A) have the formal authority and responsibility to select the supplier and negotiate the terms of the contract.
B) control the flow of information in the buying centre.
C) have the formal or informal power to select or approve the supplier that receives the contract.
D) affect the buying decision usually by helping define the specifications for what is bought.

E) A) and B)
F) B) and C)

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