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Exam 7: Process Selection, Design, and Analysis

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Question 21

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Once a firm decides on the most appropriate process, they can then determine the type of goods they need to create.

A) True
B) False

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Question 22

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A process map and a value stream map are two terms for the same thing.

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B) False

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Question 23

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Configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set are called "make to order" goods and services.

A group of tasks needed to create and deliver an intermediate or final output is called a process.

In service operations, significant volume increases can and frequently are made without changes in the service process, as would be expected in manufacturing.

Service encounter repeatability provides a measure analogous to product volume for goods-producing firms.

Which of the following is least related to Value Stream Mapping?

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

A bottleneck is the work activity that effectively limits throughput of a process.

Improving process designs nearly always focuses on decreasing costs.

Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?

An accounting firm is capable of processing 20 EZ tax forms per day and the average number of forms on-hand in the office is 64 forms. What is the average processing time per EZ tax form?

Because services cannot inventory their output, they must forecast demand more accurately and better manage the resources needed to provide the service.

Explain each axis of the product-process matrix. Where is the most appropriate match? Also, discuss the importance of the matrix to a company's life cycle.

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour. Each inspector can inspect twelve (12) autos per hour. If the center wants a utilization of 90%, how many inspectors are required?

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

Appliances and iPods are examples of ____ goods.

Automobile factories and hospital laboratory work are examples of

Service facilities have a greater range of resource utilization than manufacturing.

Some argue that modern technology invalidates the application of the product-process matrix. Explain their logic.