Question 1

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

Accepted Answer

A)  distributed systems
B)  departmental information systems
C)  business intelligence systems
D)  integrated systemsE) A) and B)
F) C) and D)

Question 2

________ is the last phase in the customer life cycle.

Accepted Answer

A)  Marketing
B)  Customer acquisition
C)  Loss/churn
D)  Relationship managementE) A) and B)
F) A) and C)

Question 3

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Accepted Answer

A)  encouraging entities at different organizational levels to create separate information systems
B)  developing committees and steering groups for process management
C)  bringing conciliators or arbitrators into the company to sort the issues
D)  giving the responsibility of resolving issues to the company's CEOE) A) and D)
F) B) and D)

Question 4

Which of the following statements is true of customer relationship management (CRM) systems?

Accepted Answer

A)  They are applications used for consolidating business operations into a single, consistent, computing platform.
B)  They vary in the degree of functionality they provide.
C)  They incorporate accounting, manufacturing, inventory, and human resources applications.
D)  A major disadvantage of these systems is a lack of consistency in data.E) B) and D)
F) None of the above

Question 5

Business process reengineering is extremely fast and economical.

Accepted Answer

A) True 
 B)False

Question 6

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac...

Question 7

A(n) ________ exists when data are isolated in separated information systems.

Accepted Answer

A)  walled garden
B)  information silo
C)  mashup
D)  viral hookE) All of the above
F) A) and B)

Question 8

Information silos arise as a result of ________.

Accepted Answer

A)  data integration across several information systems within an organization
B)  the sharing of an inter-enterprise information system with several organizations
C)  too many users depending on a single enterprise-wide information system
D)  data being isolated in systems that are separated across different organizational levelsE) C) and D)
F) None of the above

Question 9

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is most likely to make use of an enterprise information system?

Accepted Answer

A)  hospitals
B)  drug salespersons
C)  PRIDE systems
D)  physician partnershipsE) A) and B)
F) B) and C)

Question 11

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Accepted Answer

A)  customer engagement
B)  marketing
C)  customer acquisition
D)  relationship managementE) A) and C)
F) A) and B)

Question 12

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Accepted Answer

A) True 
 B)False

Question 13

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A)  Enterprise resource planning (ERP) system
B)  Enterprise application integration (EAI) 
C)  Customer relationship management (CRM) system
D)  Rich internet application (RI
A)  E) None of the above
F) B) and D)

Question 14

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a component of relationship management?

Accepted Answer

A)  converting prospects into customers who need to be supported
B)  increasing the value of existing customers by selling them more products
C)  positioning products in the minds of customers through promotional strategies
D)  sending messages to target audiences to attract customer prospectsE) C) and D)
F) B) and C)

Question 16

SAP offers industry-specific packages that customize its product for particular uses.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is true of business process reengineering?

Accepted Answer

A)  It is a very fast process and is easy to carry out.
B)  When combined with enterprise resource planning (ERP) , it has a 100 percent success rate.
C)  It is a very expensive process.
D)  Due to its streamlined processes, it requires no expertise.E) A) and D)
F) A) and B)

Question 18

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 19

Enterprise resource planning (ERP) helps in ________.

Accepted Answer

A)  consolidating business operations into a single, consistent computing platform
B)  managing all the interactions with customers
C)  providing layers of software that connect applications together
D)  connecting several enterprises within the same industryE) B) and C)
F) None of the above

Question 20

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A)  The failure of applications to communicate and share data with each other
B)  The failure to incorporate accounting and human resource applications
C)  The lack of a centralized database where important data such as metadata can be stored
D)  The gap between the requirements of an organization and the capabilities of an applicationE) B) and D)
F) A) and B)

Exam 7: Organizations and Information Systems

________ is a major issue faced by companies when implementing enterprise systems.

Correct AnswerverifiedShow Answer

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Correct AnswerverifiedShow Answer

One of the reasons why people fear change is because it threatens their self-efficacies.

Correct AnswerverifiedShow Answer

Which of the following statements is true of customer relationship management (CRM) systems?

Correct AnswerverifiedShow Answer

Data inconsistency is a major problem caused by information silos at the department level.

Correct AnswerverifiedShow Answer

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Correct AnswerverifiedShow Answer

________ is the last phase in the customer life cycle.

Correct AnswerverifiedShow Answer

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Correct AnswerverifiedShow Answer

Which of the following is most likely to make use of an enterprise information system?

Correct AnswerverifiedShow Answer

Which of the following statements is true of business process reengineering?

Correct AnswerverifiedShow Answer

Information silos arise as a result of ________.

Correct AnswerverifiedShow Answer

What is business process reengineering?

Correct AnswerverifiedBusiness process reengineering is the ac...View AnswerShow Answer

Which of the following is a component of relationship management?

Correct AnswerverifiedShow Answer

SAP offers industry-specific packages that customize its product for particular uses.

Correct AnswerverifiedShow Answer

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Correct AnswerverifiedShow Answer

A(n) ________ exists when data are isolated in separated information systems.

Correct AnswerverifiedShow Answer

Business process reengineering is extremely fast and economical.

Correct AnswerverifiedShow Answer

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP) helps in ________.

Correct AnswerverifiedShow Answer

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

Correct AnswerverifiedShow Answer

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Business process reengineering is the ac...
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