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Exam 3: Retailing in Electronic Commerce: Products and Services

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Question 1

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Changes in the real estate industry driven by real estate online include all of the following except:

A) use of live chat
B) offering 3D video tours
C) stabilizing the industry and reducing credit fraud by borrowers
D) disintermediation of real estate agents

E) B) and D)
F) A) and C)

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Question 2

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The TRUSTe seal is an example of ________.

A) a business rating
B) an intermediary
C) a B2B exchange
D) a trustmark

E) A) and B)
F) A) and D)

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Question 3

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All of the following are characteristics of WAYN except:

Retailing conducted over the Internet is called ________.

________ are meta-search engines that search a range of related sites or search engines,seeking the best product or service for a particular consume.

________ are retailers who conduct business in the physical world,in traditional stores.

Compared to the traditional job market,the online job market ________.

Security for online bank transactions include all of the following except:

________ services enable users to receive information on their bank account balances via SMS and to settle payments for bills and purchase stocks.

A firm that operates both physical stores and an online e-tail site is said to be a click-and-mortar business selling in a(n)________ model.

Online banking and other financial services are growing slowly on the Internet because many customers are not yet embracing it.

Software tools that scout the Web for stores that sell similar items at low prices are called ________.

Which of the following is not a characteristic of e-banking?

According to Internet Retailer (2007) ,approximately ________ percent of adult U.S.Internet users shop online or research offline sales online.

In addition to regular banks adding online services,________ have emerged;these have no physical location,but conduct only online transactions.

The electronic job market can create high turnover costs for employers by accelerating employees' movement to other jobs.

The major risk of online trading is security.

A key difference in competition between retailing and e-tailing is that ________.

In today's age of Web 2.0,the wide reach of ________ sites such as MySpace and LinkedIn can get people hired faster.

Customers accessing the bank system from the outside should verify that the Web site uses encryption provided by SSL (Secure Socket Layer)and digital certificates.