Question 1

Job performance is a function of the interaction between a person's _______,ability,and ___________.

Accepted Answer

motivation...

Question 2

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Accepted Answer

A)  eliminate those needs
B)  redefine those needs
C)  redirect those needs
D)  create the work environment that meets those needsE) C) and D)
F) B) and D)

Question 3

Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Accepted Answer

The answer of Herzberg's two-factor theory of motivation suggests factors...

Question 4

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

Accepted Answer

Physiological needs are those related to...

Question 5

List two tips a manager could use to make the discipline process more effective.

Accepted Answer

Consider whether the punishment is the m...

Question 6

Which of these is NOT a factor of environment?

Accepted Answer

A)  support
B)  information
C)  skills
D)  resourcesE) B) and C)
F) A) and C)

Question 7

Give an example of how motivation is culturally bound.
Maslow's hierarchy of needs is one such theory that is culturally bound.Financial satisfaction,for example,is a stronger predictor of overall life satisfaction in developing nations.In contrast,esteem needs are a more powerful motivator for industrialized countries.

Accepted Answer

The answer of Give an example of how motivation is...

Question 8

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

Accepted Answer

Maslow's hierarchy of needs presents nee...

Question 9

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Accepted Answer

A)  hygiene factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success.
B)  content factors,like the collaborative atmosphere each employee creates are the only reason for the firm's success.
C)  motivators,like the autonomy in customer service,are the only reason for the firm's success.
D)  hygiene factors and motivators all help to contribute to Zappos' success.E) All of the above
F) A) and C)

Question 10

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Accepted Answer

A)  For the previous three OB exams Michael studied for hours and received below average grades.He spent fewer hours studying for accounting and earned above average grades.He therefore decides to focus his efforts equally on OB and accounting.
B)  Accounting is Michael's major,OB is a general business requirement in his academic program.Michael aspires to be a CPA,so he decides to focus his study time on Accounting.
C)  Michael is switching to another college for a communication major after this semester.His business courses will not count toward his total credits at the new college.His grades on these exams will not matter,but he decides to focus on his accounting anyway.
D)  Michael loved the group work format that his OB instructor used to teach the course and disliked the lecture format utilized by his accounting professor.He decides to focus his attention on OB.E) None of the above
F) All of the above

Question 11

The degree to which employees believe that their performance will result in rewards is called _____________.

Accepted Answer

The answer of The degree to which employees believe that...

Question 12

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Accepted Answer

The answer of Herzberg's _______ factors include company policy,supervision,working conditions,security...

Question 13

For most employees,___________________satisfies their physiological needs.

Accepted Answer

The answer of For most employees,___________________satisfies their physiological needs....

Question 14

Which of the following summary statements is true regarding motivation theories?

Accepted Answer

A)  Need-based motivation theories use the mental processes of employees to understand employee motivation.
B)  Research indicates that what is perceived as fair and unfair is culturally defined.
C)  Research indicates that because of the unfairness perceived in their environments,individuals no longer repeat behavior that leads to positive results.
D)  Process-based theories suggest managers should identify what employees need and make the work environment a means of satisfying those needs.E) None of the above
F) B) and C)

Question 15

One way that Disney creates and keeps happy employees today is

Accepted Answer

A)  asking new employees what types of rewards would they appreciate.
B)  publishing a comprehensive pay scale.
C)  using customer surveys to reward staff.
D)  promoting from within.E) A) and B)
F) None of the above

Question 16

Process-based theories view motivation as a rational process.

Accepted Answer

A) True 
 B)False

Question 17

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 18

Esteem needs are

Accepted Answer

A)  the need to bond with other human beings.
B)  the desire to form lasting attachments.
C)  the desire to feel important.
D)  the freedom from an uncertain future.E) C) and D)
F) A) and D)

Question 19

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Accepted Answer

A) True 
 B)False

Question 20

Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

Accepted Answer

Research suggests the following ways to ...

Exam 5: Theories of Motivation

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Correct Answer
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Correct Answer
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Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Correct Answer
verified

One way that Disney creates and keeps happy employees today is

Correct Answer
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Esteem needs are

Correct Answer
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Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

Correct Answer
verified
Research suggests the following ways to ...
View Answer

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

Correct Answer
verified
Maslow's hierarchy of needs presents nee...
View Answer

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Correct Answer
verified

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

Correct Answer
verified
Physiological needs are those related to...
View Answer

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Correct Answer
verified

Process-based theories view motivation as a rational process.

Correct Answer
verified

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Correct Answer
verified

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Correct Answer
verified

For most employees,___________________satisfies their physiological needs.

Correct Answer
verified

List two tips a manager could use to make the discipline process more effective.

Correct Answer
verified
Consider whether the punishment is the m...
View Answer

Job performance is a function of the interaction between a person's _,ability,and _____.

Correct Answer
verified
motivation...
View Answer

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Correct Answer
verified

The degree to which employees believe that their performance will result in rewards is called _____________.

Correct Answer
verified

Which of the following summary statements is true regarding motivation theories?

Correct Answer
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Which of these is NOT a factor of environment?

Correct Answer
verified

Exam 5: Theories of Motivation

Herzberg's _______ factors include company policy,supervision,working conditions,security and salary.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.

Correct AnswerverifiedShow Answer

One way that Disney creates and keeps happy employees today is

Correct AnswerverifiedShow Answer

Esteem needs are

Correct AnswerverifiedShow Answer

Describe at least two actions an organization could take to promote high employee perceptions of procedural justice.

Correct AnswerverifiedResearch suggests the following ways to ...View AnswerShow Answer

Using either Maslow's hierarchy of needs or Alderfer's ERG theory,describe why Trader Joe's employees provide such excellent service to customers.

Correct AnswerverifiedMaslow's hierarchy of needs presents nee...View AnswerShow Answer

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that addressing

Correct AnswerverifiedShow Answer

List each of the needs in Maslow's hierarchy and provide an example of how a firm could try to satisfy each.

Correct AnswerverifiedPhysiological needs are those related to...View AnswerShow Answer

Over-rewarded individuals experience a great deal of guilt and will substantially increase their effort to restore feelings of equity.

Correct AnswerverifiedShow Answer

Process-based theories view motivation as a rational process.

Correct AnswerverifiedShow Answer

The absence of hygiene factors in the work environment leads to worker dissatisfaction.

Correct AnswerverifiedShow Answer

Michael has two finals,accounting and organizational behavior,on the same day of finals week.Based on expectancy theory,which of the following statements suggest how he should allocate his limited study time?

Correct AnswerverifiedShow Answer

For most employees,___________________satisfies their physiological needs.

Correct AnswerverifiedShow Answer

List two tips a manager could use to make the discipline process more effective.

Correct AnswerverifiedConsider whether the punishment is the m...View AnswerShow Answer

Job performance is a function of the interaction between a person's _______,ability,and ___________.

Correct Answerverifiedmotivation...View AnswerShow Answer

Needs-based theories propose that a manager's job is to determine what employees' needs are and then to

Correct AnswerverifiedShow Answer

The degree to which employees believe that their performance will result in rewards is called _____________.

Correct AnswerverifiedShow Answer

Which of the following summary statements is true regarding motivation theories?

Correct AnswerverifiedShow Answer

Which of these is NOT a factor of environment?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Research suggests the following ways to ...
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Correct Answer
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Maslow's hierarchy of needs presents nee...
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Correct Answer
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Correct Answer
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Physiological needs are those related to...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Consider whether the punishment is the m...
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Job performance is a function of the interaction between a person's _,ability,and _____.

Correct Answer
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motivation...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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